Privacy Policy

1. About Hotel Panchavati Palace

Hotel Panchavati Palace is located at:
Mamleshwar Temple Marg, Opposite Gajanand Ashram, Omkareshwar, Madhya Pradesh 450554, India

For privacy-related questions, requests or concerns, you may contact us using the details above.

2. Information We May Collect

We only seek to collect information that is reasonably necessary for providing our services, responding to enquiries and managing guest-related requests.

Depending on how you interact with us, this may include:

Information You Provide Directly

When you contact us, request room availability, make a booking enquiry or otherwise communicate with the hotel, we may receive information such as:

• Name
• Phone number
• Email address
• Check-in and check-out dates
• Number of guests
• Preferred room type
• Booking or accommodation requirements
• Information contained in your enquiry or message
• Other information that you voluntarily choose to provide

3. Information Collected Automatically

When you visit our website, certain technical information may be automatically processed by your browser, hosting environment or website services.

Depending on the technologies currently enabled on the website, this may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate time spent on pages
• Referring website or page
• Basic technical and diagnostic information
• Website interaction information

We use such information, where applicable, to maintain website security, understand website performance, diagnose technical problems and improve the visitor experience.

We do not use automatically collected information to intentionally identify you personally unless required for a legitimate purpose or required by law.

4. How We Use Your Information

We may use the information you provide for purposes including:

Hotel Enquiries

To respond to questions about room availability, room types, rates, facilities, check-in and check-out, hotel services, location and directions.

Booking and Reservation Assistance

To process or assist with accommodation enquiries and reservations made directly with the hotel.

Communication

To contact you through appropriate communication channels, such as telephone, WhatsApp, email, or other communication methods that you have voluntarily provided.

Guest Service

To understand and respond to your requests and provide assistance relating to your stay.

Website Operation

To operate, maintain, secure and improve our website.

Security

To detect, investigate and prevent fraudulent, abusive, malicious or unlawful activity.

Legal and Regulatory Requirements

To comply with applicable laws, regulations, lawful requests, court orders or other legal obligations.

We will not use your personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.

5. WhatsApp and Telephone Enquiries

Our website provides WhatsApp and telephone contact options for booking and general enquiries.

When you choose to contact us through WhatsApp or telephone, the information you provide is processed through the relevant communication service in addition to any processing carried out by Hotel Panchavati Palace.

For example, a WhatsApp enquiry may contain your name, requested dates, number of guests, preferred room type, and other information included in your message.

WhatsApp is operated by a third party and is subject to WhatsApp’s own terms and privacy practices. We recommend that you avoid sending unnecessary sensitive personal information through WhatsApp.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies where necessary to:

• Maintain website functionality
• Remember certain preferences
• Understand website usage
• Improve website performance
• Measure marketing or website effectiveness, where applicable

The specific cookies and technologies used may change as website functionality develops. Where non-essential analytics or marketing technologies are introduced, appropriate information and controls will be provided where required by applicable law.

You may also control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Google Analytics and Similar Analytics Services

If analytics services such as Google Analytics are enabled on the website, they may collect information about how visitors use the website, such as pages visited, device information and general interaction data.

Analytics services may use cookies or similar technologies. Any analytics service used on the website will be configured and used in accordance with applicable requirements and the relevant provider’s terms and privacy practices.

8. Third-Party Services and Links

Our website may contain links or integrations to third-party services, including services such as:

• Google Maps
• WhatsApp
• Social media platforms
• Online booking or accommodation platforms
• Analytics or website-support services

These third parties may process information according to their own privacy policies and terms. Hotel Panchavati Palace does not control the privacy practices of independent third-party services. We recommend reviewing the privacy policy of any third-party website or service before providing personal information through it.

9. Google Maps

Our website may provide links or embedded functionality associated with Google Maps to help guests locate the hotel and obtain directions.

When you interact with Google Maps, information may be processed by Google in accordance with Google’s applicable terms and privacy policy. You may choose to open Google Maps separately rather than interacting with an embedded map where that option is provided.

10. Sharing of Personal Information

We do not sell or rent your personal information. We may share information when reasonably necessary for purposes such as:

Service Providers

We may use trusted third-party service providers to help operate our website, communications, hosting, analytics or other business functions. Such providers should process information only for appropriate purposes and subject to applicable contractual or legal requirements.

Hotel Operations

Information may be shared internally with personnel who need it to respond to enquiries, manage reservations or provide guest services.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful government or regulatory requests, comply with court orders, protect our legal rights, investigate fraud or unlawful activity, or protect the safety of guests, employees or others.

Business Transactions

If the hotel’s business or assets are involved in a merger, acquisition, restructuring or similar transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law.

11. Data Minimisation

We aim to collect and use only information that is reasonably necessary for the relevant purpose. For example, a simple availability enquiry generally does not require information unrelated to the requested accommodation.

Please avoid submitting unnecessary personal or sensitive information through the website or communication channels. India’s DPDP framework emphasises lawful processing, purpose limitation and collection/use of personal data for specified purposes.

12. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Managing reservations
• Providing guest services
• Maintaining business records
• Resolving disputes
• Complying with legal, accounting or regulatory obligations
• Protecting our legitimate interests

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected. When information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise securely dispose of it.

13. Security of Personal Information

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. Depending on the nature of the information and the systems involved, these measures may include access controls, secure website connections, restricted access to information, technical safeguards, administrative procedures, and reasonable security practices.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include the ability to:

• Request information about personal data we process about you
• Request correction or updating of inaccurate information
• Request deletion or erasure where applicable
• Withdraw consent where consent is the basis for processing
• Raise a concern or grievance regarding the processing of your personal information
• Exercise other rights available under applicable data-protection law

India’s Digital Personal Data Protection Act, 2023 provides a framework covering rights and obligations relating to digital personal data, including access/correction, erasure in applicable circumstances, consent withdrawal and grievance mechanisms. The manner and extent to which a particular right applies may depend on the nature and legal basis of the processing.

15. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us:

Email: panchavatipalace2019@gmail.com
Phone: +91 97528 24142

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal. Where information must continue to be processed because of a legal obligation, contractual requirement or another lawful basis, we may continue such processing to the extent permitted or required by applicable law.

The DPDP Act provides that consent, where relied upon, should be capable of being withdrawn with an ease comparable to the manner in which it was given.

16. Children’s Privacy

Our website is intended for general audiences and is not specifically directed at children. We do not knowingly seek to collect personal information from children through the website for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action. Where applicable, processing of children’s personal data will be handled in accordance with the requirements of applicable law.

17. International Data Processing

Some third-party technology, hosting, analytics, communication or other service providers may process information from locations outside India. Where personal information is transferred or processed outside India, we will take reasonable steps to do so in accordance with applicable law and contractual or technical safeguards.

18. Data Breaches

If we become aware of a personal-data breach affecting information under our responsibility, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where notification is required by applicable law, we will provide the required information to affected individuals and/or relevant authorities in the manner and within the timeframe required by law. The DPDP Rules, 2025 include requirements concerning notification of certain personal-data breaches.

19. Third-Party Websites

Our website may contain links to external websites. Once you leave the Hotel Panchavati Palace website, this Privacy Policy no longer governs your interaction with the external website. We encourage you to read the privacy policy of each third-party website you visit.

Hotel Panchavati Palace is not responsible for the privacy practices, security or content of third-party websites that we do not control.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to website functionality
• Changes to technology
• Changes to applicable laws or regulations
• Changes to our privacy practices

When we make material changes, we may update the “Last Updated” date at the top of this page and provide additional notice where appropriate. You should periodically review this page for the latest version.

21. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact Hotel Panchavati Palace:

For privacy-related requests, please include sufficient information to help us understand and respond to your request.