Terms & Conditions

1. About Hotel Panchavati Palace

This website is operated by Hotel Panchavati Palace, located at:
Mamleshwar Temple Marg, Opposite Gajanand Ashram, Omkareshwar, Madhya Pradesh – 450554, India.

For the purposes of these Terms & Conditions, “Hotel Panchavati Palace,” “Hotel,” “we,” “us,” or “our” refers to the hotel and its authorized representatives. “You” or “guest” refers to any person accessing this website or making an enquiry or booking through it.

2. Use of the Website

You may use this website for lawful purposes, including:

• Learning about Hotel Panchavati Palace and its facilities
• Viewing rooms, photographs, services, and amenities
• Checking available information about accommodation
• Making an enquiry or requesting a booking
• Contacting the hotel
• Accessing information about our policies and services

You agree not to use the website:

• For any unlawful or fraudulent purpose
• To submit false, misleading, or inaccurate information
• To interfere with the operation or security of the website
• To attempt unauthorized access to the website, server, database, or related systems
• To introduce malicious software, viruses, or harmful code
• To copy, reproduce, scrape, or commercially exploit website content without permission
• In any manner that may damage the reputation or legitimate interests of the hotel

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our guests, our business, or other users.

3. Website Information

We make reasonable efforts to ensure that the information published on this website is accurate and up to date.

However, room availability, rates, facilities, photographs, services, operating arrangements, and other information may change from time to time.

Website content is provided for general information and should not be interpreted as a guarantee that any particular room, facility, service, rate, or amenity will be available at the time of your stay.

Where applicable, the terms communicated or confirmed at the time of booking will apply to that reservation.

4. Room Availability and Bookings

Information displayed on this website does not, by itself, guarantee a room reservation.

A booking is considered confirmed only after the hotel has accepted the reservation and, where applicable, received the required booking information or payment/deposit.

Room availability is subject to:

• The requested dates
• Room category
• Number of guests
• Availability at the time of enquiry
• Applicable rates
• Applicable booking conditions
• Any other conditions communicated by the hotel

If you submit an enquiry through the website, WhatsApp, telephone, or another communication channel, the enquiry does not automatically constitute a confirmed reservation.

5. Rates and Pricing

Room rates displayed on the website are subject to change without prior notice.

The applicable rate for a reservation will be the rate communicated or confirmed by the hotel at the time of booking, subject to the applicable booking terms.

Taxes, additional charges, extra-person charges, additional-bed charges, meal charges, or other applicable fees may apply depending on the booking and services selected.

Where applicable, taxes and charges will be communicated during the booking process or by the hotel.

6. Check-in and Check-out

Standard check-in and check-out timings apply to your reservation:

Early check-in and late check-out are subject to availability and may involve additional charges.

Guests are requested to provide valid identification and complete the hotel’s applicable check-in formalities.

The hotel may require government-issued identification documents in accordance with applicable requirements.

7. Guest Information and Identification

Guests are responsible for providing accurate information when making an enquiry or reservation.

At check-in, guests may be required to provide valid identification and other information reasonably required for registration and applicable legal or regulatory requirements.

Providing false, incomplete, or misleading information may result in cancellation or refusal of accommodation where permitted by applicable law.

8. Children and Additional Guests

Room occupancy is subject to the capacity of the booked room category.

Children and additional guests may be accommodated subject to room capacity, applicable hotel policies, and any additional charges.

Where an extra bed or additional guest is permitted, availability and charges should be confirmed with the hotel before arrival.

9. Cancellation and Refunds

Cancellations, modifications, refunds, and no-show conditions are governed by the hotel’s applicable Cancellation Policy and, where relevant, by the terms of the booking platform through which the reservation was made.

If you make a reservation through a third-party OTA or booking platform, that platform’s applicable booking and cancellation terms may also apply.

Please review the applicable cancellation conditions before confirming your reservation.

10. Third-Party Booking Platforms

Hotel Panchavati Palace may receive reservations through third-party travel websites, online travel agencies, or other booking platforms.

Such platforms operate independently and may have their own booking terms, payment procedures, cancellation policies, refund procedures, modification rules, and guest policies.

Where a reservation is made through a third-party platform, the terms provided by that platform at the time of booking may apply in addition to the hotel’s applicable policies.

11. Payments

Where payment is required for a reservation or service, the applicable payment method and conditions will be communicated during the booking process.

The hotel does not guarantee the availability of any particular payment method at all times.

If payment is processed through a third-party payment provider or booking platform, the payment provider’s applicable terms and privacy practices may also apply.

12. Hotel Facilities and Services

Hotel facilities, amenities, restaurants, services, and operating hours may be subject to availability and may change due to maintenance, operational requirements, safety considerations, weather, government requirements, or other circumstances.

The hotel will make reasonable efforts to provide advertised facilities and services but does not guarantee uninterrupted availability of every facility at all times.

Certain services may be subject to additional charges.

13. Guest Conduct

Guests are expected to behave respectfully and responsibly during their stay.

Guests must comply with reasonable hotel rules and instructions relating to:

• Safety and security
• Property and facilities
• Noise and disturbance
• Occupancy limits
• Smoking and other restricted activities
• Damage prevention
• Conduct toward hotel staff and other guests

The hotel reserves the right to take appropriate action where a guest’s conduct creates a safety, security, property, or significant disturbance concern, subject to applicable law.

14. Damage to Hotel Property

Guests may be responsible for damage, loss, or destruction of hotel property caused by the guest or by persons accompanying the guest, to the extent permitted by applicable law.

The hotel may seek reasonable compensation for such damage or loss. Normal wear and tear will not be treated as guest-caused damage.

15. Personal Belongings

Guests are responsible for their personal belongings and valuables during their stay.

Guests should take reasonable precautions and use any facilities provided by the hotel for the safekeeping of valuables where available.

The hotel is not responsible for loss, theft, or damage to personal belongings except to the extent required under applicable law. Any loss or security concern should be reported to hotel management as soon as reasonably possible.

16. Website Images and Photographs

Photographs displayed on this website are intended to provide a general representation of the hotel, rooms, facilities, and surroundings.

Actual room layouts, furnishings, décor, views, colours, and other details may vary between rooms or over time.

We make reasonable efforts to ensure that photographs and descriptions accurately represent our property but do not guarantee that every displayed image will correspond exactly to the room or facility assigned to a particular guest.

17. Intellectual Property

Unless otherwise stated, the content available on this website—including text, photographs, graphics, logos, branding, page designs, videos, and other materials—is owned by or used with permission by Hotel Panchavati Palace or its respective rights holders.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, republish, commercially exploit, or create derivative works from our website content without prior written permission, except where permitted by applicable law.

18. Third-Party Websites and Services

This website may contain links to third-party websites, booking platforms, social-media pages, map services, payment providers, or other external services.

These third-party services are independently operated and are not necessarily controlled by Hotel Panchavati Palace. We are not responsible for the content, availability, security, privacy practices, terms, or policies of third-party websites or services. Your use of a third-party service is subject to that provider’s own terms and policies.

19. Google Maps and Location Information

Our website may use Google Maps or similar mapping services to help visitors locate the hotel and understand its surroundings.

Map information, routes, distances, travel times, and directions are provided by third-party services and may change depending on traffic, road conditions, mapping updates, or other factors. Guests should verify directions and local travel conditions before travelling.

20. Privacy

Your use of this website may involve the collection or processing of personal information when you contact us, submit an enquiry, request a booking, or otherwise interact with our website.

Our handling of personal information is described in our Privacy Policy. By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy.

The hotel’s privacy practices are intended to operate in accordance with applicable Indian law. The Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data and related rights and obligations.

21. Website Availability and Technical Issues

We make reasonable efforts to keep the website accessible and functioning properly. However, we do not guarantee that the website will always be available without interruption, free from technical errors, completely secure, free from viruses or other harmful components, or compatible with every device, browser, or operating system.

The website may occasionally be unavailable due to maintenance, technical problems, hosting issues, connectivity problems, security measures, or circumstances beyond our reasonable control.

22. Disclaimer

To the maximum extent permitted by applicable law, Hotel Panchavati Palace does not guarantee that every piece of information on the website will always be complete, accurate, current, or error-free.

Nothing in these Terms is intended to exclude or limit any consumer right, statutory protection, or legal remedy that cannot lawfully be excluded or limited.

The Consumer Protection Act, 2019 provides statutory consumer protections and mechanisms for consumer dispute redressal in India.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Hotel Panchavati Palace shall not be liable for indirect, incidental, special, or consequential losses arising solely from the use of or inability to use the website.

Nothing in these Terms shall exclude or restrict liability where such exclusion or restriction is prohibited by applicable law, including liability that cannot lawfully be excluded or limited.

Any liability relating to an actual hotel reservation or stay will be considered in accordance with the applicable booking terms, hotel policies, and applicable law.

24. Force Majeure

The hotel shall not be responsible for failure or delay in providing services where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, government restrictions, public emergencies, strikes, infrastructure failures, power or telecommunications outages, or other events that could not reasonably have been prevented.

This provision does not affect any rights or remedies available to guests under applicable law.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory rights and consumer-protection laws.

Any dispute that cannot be resolved amicably shall be subject to the jurisdiction of the courts and legally competent authorities having jurisdiction in accordance with applicable Indian law.

26. Dispute Resolution and Customer Support

If you have a concern relating to the website, a booking enquiry, or your stay, we encourage you to contact Hotel Panchavati Palace first so that we can attempt to resolve the matter promptly and fairly.

Nothing in this section limits any statutory right or legal remedy available to you.

27. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall continue to remain in effect.

28. No Waiver

If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision in the future.

29. Changes to These Terms

Hotel Panchavati Palace may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices, policies, or applicable legal requirements.

When we make changes, the revised version will be published on this page with an updated “Last updated” date. Your continued use of the website after the revised Terms have been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

30. Contact Us

If you have any questions regarding these Terms & Conditions, please contact: